Every exception, tracked and resolved.
Helping brands keep customers happy
OSD Tickets
| Shipment | Status | Reason | Carrier | Ship To | Request Date | Aging |
|---|---|---|---|---|---|---|
| S05663 | Open | Shortage on Delivery | SAIA MOTOR FREIGHT | TARGET REG DIST CTR #0587 | 08/19/2025 | 36 |
| S05664 | Open | Damage on Arrival | OLD DOMINION | WALMART RDC #6023 | 07/05/2025 | 12 |
| S05665 | Pending Docs | Missing POD | FEDEX FREIGHT | COSTCO DEPOT #114 | 07/18/2025 | 4 |
| S05666 | Escalated | Overage at Delivery | XPO LOGISTICS | AMAZON SORT CTR YYZ3 | 07/29/2025 | 7 |
| S05667 | Awaiting Carrier | Shortage on Pickup | R+L CARRIERS | HOME DEPOT RDC #2852 | 08/01/2025 | 19 |
| S05668 | Closed | Concealed Damage | SAIA MOTOR FREIGHT | TARGET REG DIST CTR #0431 | 08/07/2025 | 2 |
| S05669 | Open | Late Delivery | UPS FREIGHT | BEST BUY DC #09 | 08/12/2025 | 1 |
| S05670 | Pending Docs | Incorrect Count | YRC FREIGHT | KROGER DIST CTR #42 | 08/14/2025 | 5 |
| S05671 | Awaiting Carrier | Shortage on Delivery | ESTES EXPRESS | LOWE'S RDC #773 | 08/21/2025 | 9 |
| S05672 | Closed | Wrong Destination | DAYTON FREIGHT | WALGREENS DC #21 | 08/25/2025 | 3 |
| S05673 | Open | Seal Intact — Count Off | PILOT FREIGHT SERVICES | HOMEGOODS DC #18 | 09/02/2025 | 14 |
| S05674 | Pending Docs | Pallets Damaged | TForce FREIGHT | BED BATH & BEYOND DC | 09/10/2025 | 6 |
| S05675 | Escalated | Temperature Excursion | LINEAGE LOGISTICS | KROGER FROZEN DC #7 | 09/18/2025 | 11 |
| S05676 | Awaiting Carrier | Overage at Pickup | SCHNEIDER NATIONAL | WALMART GROCERY DC #44 | 09/25/2025 | 8 |
| S05677 | Closed | Concealed Shortage | JB HUNT | TARGET REG DIST CTR #0591 | 10/01/2025 | 10 |
| S05678 | Open | Seal Broken at Delivery | CN RAIL INTERMODAL | COSTCO DEPOT #221 | 10/10/2025 | 24 |
New OS&D Ticket
| Item | Issue / Exception | QTY |
|---|---|---|
| Apple Vision Pro | Issue for Apple Vision ProDamageDelayed DeliveryCustoms or Import IssuesDocumentation ErrorsTemperature Control Issues | Quantity |
| iPad Pro 13" | Issue for iPad ProCustoms IssueMislabeling of PackagesIncorrect Shipment DocumentationMissing ItemsPacking ErrorPackaging DamageBroken SealsDelayed DeliveryCustoms or Import IssuesDocumentation ErrorsTemperature Control Issues | Quantity |
Centralized Case Management
Turn exceptions into trackable tickets
Log overages, shortages, and damages in a single system. Every ticket is timestamped, assigned, and tracked until resolved.
- Ticket Workflows
- Team Assignment
- ePOD Retrieval
- Shipping Docs
Simple Resolution
Manage documents, photos, and notes with ease
Support every OS&D case with photos, bills of lading, PODs, and notes — all tied to the ticket. Keep everything organized and ready for audits or escalations.
- Photo Capture
- Carrier & Customer Portals
- Activity Logs
Simple Workflows
Resolve quickly or move to claims
Cases can be closed once resolved or seamlessly escalated into Freight Claims with all supporting case documents.
- Faster Resolutions
- Simple Claim Filing
- Freight Recovery
Status: Freight Claim Submitted
| Shipment ID | Destination | SCAC | Carrier |
|---|---|---|---|
| 81844483 PP094512337 |
ACME INDUSTRIAL SUPPLY COLUMBUS OH US |
FEDEX | FEDEX CORPORATION |
| 81844484 LTL512778904 |
NORTH SHORE COMPONENTS MELVILLE NY US |
ODFL | OLD DOMINION FREIGHT LINE, INC. |
| 81844485 MF337190245 |
APEX TOOL GROUP, LLC SPARKS MD US |
XPO | XPO LOGISTICS, INC. |
| 81844486 CF771203489 |
LAKEVIEW ELECTRONICS AURORA IL US |
SAIA | SAIA LTL FREIGHT |
| 81844487 EX660918732 |
BLUE RIDGE DISTRIBUTING CO. ASHEVILLE NC US |
ESTES | ESTES EXPRESS LINES |
| 81844488 TL205374619 |
WESTERN FASTENERS INC. DENVER CO US |
DHL | DHL EXPRESS (USA), INC. |
Tools your users and customers will love
From exception to resolution — without the chaos.
OS&D tickets move through a clear workflow: log the issue, document the details, and either resolve it or escalate it into a freight claim. Every step stays visible, accountable, and connected.
Exception clarity
Create exceptions from shipment data, capturing items, documents, and precise issue details—automatically linked for context.
Drive collaboration
Customer service, operations, and carriers stay aligned. Notes, photos, and docs are shared instantly—no email ping-pong.
Close the loop
Each case ends cleanly—resolved with documentation, or escalated to a claim with a complete, traceable record.